Parliamentary Ombudsman Criticizes UKBA’s Failings

The Guardian - The UK Border Agency’s failure to manage its workload is penalising individuals, draining public funds and jeopardising confidence in the asylum and immigration system, according to a report published today.

The report, by the parliamentary ombudsman, finds that the UKBA still has “a long way to go” to ensure that its administration, complaints handling procedures and remedy mechanisms are adequate.

It gives examples of how the UKBA’s failure to resolve applications within a reasonable period has had a damaging effect on the individuals involved and public perceptions of the system.

In one case, a Somali man who applied for asylum and was granted indefinite leave to remain in May 2000 did not receive his status documents until February 2008.

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