High staff turnover may well be to blame. I’ve heard this from at least two sources now, one Home Office and one not. It sounds like quite a few case owners are moving onwards and upwards in the civil service and elsewhere, which is great news for them but leaves their remaining colleagues in a bit of a pickle. Excessive workload may also help explain why case owners are never seen in court, even in cases involving children where continuity and familiarity might be thought to be important. Part of the idea of case owners, when they were introduced, was that they would see cases from start to finish and that simply doesn’t happen. – Free Movement